Refund policy

Return and refund policy

We have a 14-day return policy. This means you have 14 days after receiving your item to notify us that you want to return it.

To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at post@beaivi.no.

Returns must be sent to:

Beaivi
Heggen allé 30A
9406 Harstad
Norway

Please contact us before sending a return. Items sent back to us without first requesting a return may not be accepted.

Return shipping

The customer is responsible for the direct cost of returning the item, unless the item is defective, damaged or incorrect.

We recommend using a tracked shipping service, as the customer is responsible for the returned item until it has been received by us.

Damages and issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom-made or personalized products, and sealed goods that are not suitable for return for health or hygiene reasons if the seal has been broken.

Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

14-day cooling-off period

For customers in Norway and the European Economic Area, you have the right to cancel or return your order within 14 days after receiving the item, without giving a reason.

As above, the item must be returned in the same condition as when you received it: unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you will be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at post@beaivi.no.